EXCHANGE POLICY
Fashzeo’s 7 days Size Exchange policy gives you the option to exchange items purchased from the website for size only within 7 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
Exchange Fee: For all size exchanges, a nominal exchange fee of INR 99 will be charged which will be included in the replacement order invoice. This fee helps cover the cost of processing and handling the exchange.
In case the original order is split and products are delivered separately under the same order ID, the exchange fee will still be INR 99.(Example: If a customer orders 4 items at a time and requests to exchange 2 items together, the customer will only have to pay the exchange fee of INR 99). Kindly note all exchanges are subject to stock availability.
The following TERMS & CONDITIONS apply to our 7 days Size Exchange Policy:
- Proper images of the product(s) with tags should be uploaded at the time of initiating the size exchange process for the exchange request to be accepted. Invalid images uploaded during the exchange process will lead to rejection of the size exchange request.
- All product(s) to be Exchanged must be unused and should be in their original condition with all tags and packaging intact (e.g. Handbag must be packed in the same delivered box).
- An exchange fee of INR 99 applies to size exchange and will be included in the replacement order invoice.
- We will inform the customer about the pickup schedule, along with the exchange fee payment and pickup address confirmation.
- Once confirmed by the customer, we will initiate the Pickup.
- Please check the product(s),Reason of Exchange and other related details carefully. Our courier partner will pick up only the product(s) mentioned at the time of submitting the size exchange request.
- In case the product(s) handed over to the courier executive doesn’t match the details of the product(s) mentioned in the size exchange request, the pickup of your order will be cancelled by the courier executive.
- Any size exchange for set/combo has to be carried out for the whole set/combo. Individual product(s) from the set/combo can’t be exchanged for size.
- Size exchange for the product(s) will take place as per the product(s) mentioned during the exchange process. Fashzeo is not liable for any extra product(s) or wrong product(s) handed over to the courier executive at the time of pickup.
- Reverse Pick Up is subject to the availability of the service in your area pincode.
How do I raise a second size exchange request for my order?
We do not have a second size exchange policy. However, if you still want to initiate the size exchange an exchange fee of INR 250 will be applicable for a second exchange.
What should I do if I receive a damaged/defective/incomplete/wrong order from Fashzeo?
We strive to deliver the best quality standards. However in case you receive a damaged / defective product(s) we should be notified within 24 hours of delivery by raising a support TICKET from your Fashzeo Account. After careful inspection of your issue raised we will replace the product(s) with the correct one.
Click here > To know how to Raise a support Ticket:
When will my pickup for size exchange take place?
Reverse pickup will be done in 2-3 working days by our courier partner. However the reverse pickup solely depends on the service availability in your PINCODE. In case your pincode is non-serviceable for a reverse pickup, you’ll have to courier the product(s) to us and we will reimburse the courier charges upto INR 250 as applicable.
Why did the pick-up of my order fail?
We make three attempts to pick up the order. If the order is not picked up on the third attempt, the pickup request will be marked as failed. We will reinitiate the pickup in such cases once you reach us by raising a support TICKET from your Fashzeo Account.
How do I return product(s) purchased from Fashzeo and get a refund?
Currently Fashzeo doesn’t offer RETURNS & REFUNDS on order(s) which have been delivered. We offer only an exchange for size for the product(s) in your order.
In case you have any other issues with the order(s), kindly raise a support TICKET from your Fashzeo Account and we will try our best to provide a solution to your issue within 48 hrs of raising your TICKET.
