FAQs

Returns and exchanges are issued as Store Credit only (valid 13 months) and are subject to product availability. A ₹199 handling fee applies per request. Requests go through digital and physical verification, and Store Credit is issued within 2–3 working days after approval. Partial exchanges are allowed for multi-item orders (excluding combos/sets). Only one return/exchange per order is allowed, and orders placed using Store Credit are final.

To exchange items, go to Homepage → Return/Exchange → Submit a Return/Exchange request within 7 days of delivery. Follow the on-screen instructions, pay the ₹199 handling fee, and ensure items are unused, in original packaging, with tags intact. Requests undergo digital and physical verification, and approved exchanges are issued as Store Credit within 2–3 working days. Only one return/exchange per order is allowed.

The replacement order will appear as a new order in the Order section of your Fashzeo Account. You can track it using your order number and registered email or contact number on the Track Order page.

Fashzeo does not provide monetary refunds for returns or exchanges. All approved returns/exchanges are issued as Store Credit, valid for 13 months. After your request is approved and items pass physical verification, Store Credit is issued within 2–3 working days.

You cannot raise a second return or exchange for the same order. Only one return/exchange per order is allowed, and orders placed using Store Credit (including previous exchange credit) are final and non-returnable/non-exchangeable.

If you have purchased a combo order or a Set  from our website, please note that we do not offer exchanges for single products in the combo order or set. In order to process an exchange, all products in the combo order or set should be exchanged together. We ask that you carefully review the items within your combo order or set before finalizing your return/exchange.