How to Return/Exchange ?

7 Days Exchange Policy

Steps to Initiate a Return/Exchange: 

(Refer to the screenshot below for guidance)

1. Go to the "Homepage"
2. Click on "Return / Exchange"3. Select "Submit an Return/Exchange"4. Follow the on-screen instructions and "Submit" your request 

⚠️ Important: A return or exchange request can be created only after the order status is marked as “Delivered.”

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Important Highlights (Please Read Before Requesting):

• Return or exchange requests must be raised within 7 days of delivery.
• Only one return OR exchange request is allowed per order number.
• A ₹99 handling fee applies to customer-initiated return or exchange requests.
• Same-product size exchange: The replacement size will be delivered while the original product is collected at the same time, where this service is available for your pincode, and subject to availability and serviceability.
• Different-product exchange: Store Credit will be issued after the returned product is received and successfully verified.
• Approved returns: Store Credit will be issued after successful physical verification.
• Damaged, defective, incorrect, or incomplete products must be reported within 24 hours and are handled separately.
• No handling fee is charged for approved cases where the issue was caused by Fashzeo.
• Orders placed using Store Credit are final and cannot be returned or exchanged.
  

For complete details on eligibility, handling fees, verification stages, timelines, and Store Credit usage, please refer to our Return & Exchange Policy.

For more details please visit the FAQ page by clicking here.